Our contact details
This privacy policy sets out how Jones Davies uses and protects any information that you give when you use this website. Jones Davies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page; please check back from time to time to ensure that you remain happy with any changes. This policy is effective from November 2017.
Relevant legislation
Along with our internal business and computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1998 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
Compliance with the above means that this site is likely to be compliant with the data protection and privacy legislation of many other countries and territories. If you are unsure whether this site is compliant with your own jurisdiction’s laws, please contact our data protection officer for clarification.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- proof of identity
- date of birth
- financial information
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and / or offers
What we do with the information we gather
Most of the personal information we process is provided to us directly by you, for one of the following reasons:
- to carry out our obligations arising from any contracts entered into between you and us
- to notify you about changes to our service
- to send newsletters from time to time
- to ensure that content from our site is presented in the most effective manner
- to administer our business and support those who work with us
- to comply with legal or regulatory requirements
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time by contacting info@jonesdavies.co.uk.
- We have a contractual obligation.
- We have a legitimate interest.
Storage and retention
Your information is securely stored on our operating CRM software, SME Professional, and on our secure Dropbox account. We will only keep information about you during the term of our contract and, on termination, for a further seven years.
We use the information that you have given us in order to:
- enable your use of any services that we may provide through our website or third-party websites
- supply you with our products and services
- send statements, invoices and payment reminders to you, your conveyancing solicitors, or to collect payments from you
- deal with enquiries and complaints
- perform money laundering, financial and credit checks
- use tracing services to obtain onward contact details and collect any unpaid debts in the event of default
- comply with our legal and regulatory obligations
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets a site know when you visit a particular page. Cookies allow web applications to respond to you as an individual; they tailor their operation to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic-log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our site to tailor it to customer needs. We use this information for statistical analysis only, after which the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies; most web browsers accept cookies automatically, but you can usually modify your browser’s settings to decline them. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other sites of interest. Once you have used these links to leave our site, please note that we do not have any control over them. We cannot be responsible for the protection or privacy of any information you provide whilst visiting such sites and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the site in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please write to Jones Davies, The News Building, 3 London Bridge Street, London SE1 9SG. If you believe that any information we are holding is incorrect or incomplete, please write to or email us at the above address as soon as possible. We will promptly correct anything found to be incorrect.
Your rights under data protection law
- Right of access: you have the right to ask us for copies of your personal information.
- Right to rectification: you have the right to ask us to rectify information you believe is inaccurate, or to complete information you think is incomplete.
- Right to erasure: you have the right to ask us to erase your personal information in certain circumstances.
- Right to restriction of processing: you have the right to ask us to restrict the processing of your information in certain circumstances.
- Right to object to processing: you have the right to object to the processing of your personal data in certain circumstances.
- Right to data portability: you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond. Please contact us at info@jonesdavies.co.uk if you wish to make a request.
How to complain
You can complain to the Information Commissioner’s Office if you are unhappy with how we have used your data.
Information Commissioner’s OfficeWycliffe House
Water Lane
Wilmslow, Cheshire SK9 5AF
Last reviewed and updated: 10 May 2026